My bot does not reply

Diagnose a Telegram bot that does not reply: check token, launch state, commands, pending input, groups, errors, and iterations.

Start with a plain /start Answer in a private Telegram chat. This separates the connection and command setup from more complex BJS behavior.

1

Confirm the bot and its status

Open Dashboard in Bots.Business. Check the name, configured token, and status. Tap Launch bot if it is stopped, then wait for the result. Use Open to reach the corresponding Telegram bot.

If the token was regenerated in BotFather, update it through Edit bot. Check whether another service is using the same Telegram bot connection.

2

Check the saved command

Open Commands and inspect /start. Clear search and folder filters if necessary. For this test, set an ordinary text Answer, leave code empty, turn off Wait for answer, and remove any group restriction. Save, then send /start again.

Main command names match exactly. A command named /START is not a dependable substitute for /start; use consistent lowercase names. For buttons, check the label and alias.

3

Check whether the bot is waiting

If you turned on Wait for answer, the first command sends its prompt and the BJS runs after a reply. That delay can be intentional. A known command or alias cancels the pending wait and starts the matching command instead.

See collecting input to test the complete conversation, including cancellation.

4

Read the actual error

Open Errors and reproduce the problem once. Inspect the newest relevant entry. Go to command can take you to its code and reported line.

Formatting errors, unknown methods, missing callback commands, and absent user context require different fixes. Follow Errors and debugging rather than repeatedly relaunching the bot.

5

Check access and resources

• In Chats, check whether this chat is blocked.

• A command's Allowed only for group restriction requires membership in a Bots.Business user group.

• Open Iterations and check the current allowance and Extra Points.

• If a private chat works but a Telegram group does not, check the bot's group permissions and Telegram privacy mode.

• If a simple answer works but a long command times out, investigate performance.

Still stuck?

Record the bot ID, command name, approximate time, exact error, and whether the failure happens in private chats, groups, or background work. Include a small example that reproduces it. Use Settings → Support chat and omit tokens, passwords, API keys, and private conversation contents.